Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

Return eligibility

To qualify for a return, the item must be:

Unused, unworn, and in its original condition
Returned with its original packaging, tags, and accessories
Accompanied by proof of purchase

To start a return, contact us at [customer service email] before sending the item back. Returns sent without prior approval may not be accepted.

Non-returnable items

The following items cannot be returned:

Personalized or custom-made products
Gift cards
Clearance or final-sale items
Personal care, hygiene, or perishable products
Items damaged through misuse or normal wear

Return shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we cannot guarantee receipt of untracked returns.

Damaged or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us at [customer service email] within 7 days of delivery and include your order number and clear photos of the issue.

Refunds

We will inspect your return after receiving it and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

The quickest way to receive a replacement is to return the original item and place a new order after the return is approved.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.